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  #1  
Old 05-10-2015, 07:17 PM
aquagirl555 aquagirl555 is offline
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Default Help with Pic.

I've been trying to upload a profile picture, but for some reason it will not upload. It is less then 800x800 pixles big, is 15.5 kb. Is it too big?
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  #2  
Old 05-10-2015, 09:30 PM
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sillyface sillyface is offline
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Note: The maximum size of your custom image is 800 by 800 pixels or 1.78 MB (whichever is smaller).

Above is copied/pasted from my user profile whatsit. Not sure why it's not uploading. Perhaps it's an unusual file type?

Note that there's a difference between profile picture and avatar, it's your avatar that shows up on the high scores list, board comments, etc. The avatar must be much smaller.

Note: The maximum size of your custom image is 100 by 100 pixels or 78.1 KB (whichever is smaller).
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  #3  
Old 05-11-2015, 04:45 AM
aquagirl555 aquagirl555 is offline
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The picture is a jpeg. What should I change it to? Since the size seams to not be the problem. Every time I try to upload the picture it tells me "Upload failed".
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  #4  
Old 05-11-2015, 01:58 PM
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sillyface sillyface is offline
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Well I dunno. Wouldn't bother changing the pic file type right away, as jpeg is about as common as they get. I wouldn't expect an answer from site admin anytime soon. I recently uploaded both profile pic and avatar, so I expect the problem is at your end. Maybe see if a different pic will upload (even if you don't want it as your profile pic), if so then changing the one you want somehow would be the answer. Maybe try using a different internet browser to upload with? Good luck.
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