A full-page ad keeps obscuring the puzzle

[Martika14]

An ad for some TV show about or with Seth Rogen keeps popping up, taking up the entire window. It has an X to close it in the top right corner, but that doesn't help when you were just in the middle of double-clicking a cell and the ad popup interrupts and captures the second click. Then you have to close the new window that clicking on the ad opens, then close the ad, then try to figure out what you were doing on the puzzle. Naturally, you can forget all about trying to be competitive, or heck, even improving your personal time.

Please, talk to your ad people and tell them in no uncertain terms that an ad that obscures any part of the game screen is absolutely unacceptable.

[Martika14]

It just came up no fewer than 9 times during the same puzzle. Sometimes, I close it and it's back half a second later.

[admin]

Hi Martika -

I'm deeply sorry about this - I've been trying to get this ad removed for several days now but our ad management company is having difficulty tracking down the source. Usually I can replicate the issue and collect the necessary information to track down an ad (via a .HAR file) but unfortunately I have not been able to get this ad to load for me at all, no matter what I try.

At this point what I really need is for someone who is having this problem to collect their own .HAR file - and I'm willing to reward the first person who can successfully do this, and email me the appropriate .HAR file that finally determines the source of this ad, with a 2 year premium account, free of charge. If you're interested, here's how to do that:

1. Open a brand new window/instance of whatever browser you were using when this ad first appeared. Make sure only one window/tab is open on that browser, and load the same Puzzle Baron site in that window/tab where you previously saw this ad.

2. Open the "Developer Tools" in your browser (often by tapping the F12 key) and start recording network activity. This will record all network requests made during your browser session and allow you to save it to a .HAR file. This page (IT Help - Collecting .HAR Files and Console logs) will explain exactly how to do this in all four major browsers.

3. Keep using the Puzzle Baron site, while network recording is turned ON, until this ad reappears for you. The moment it appears, click download/save to save the .HAR file locally to your computer. (Again, this page - IT Help - Collecting .HAR Files and Console logs - explains how to do this in all major browsers)

4. Email that .HAR file as an attachment to puzzlebaron@gmail.com It might be very large so you may need to zip it before sending.

Again, my apologies that this has been happening to you - if you're able at all to collect the necessary .HAR file I would greatly appreciate it, but if you'd rather not bother please just let me know and I will happily upgrade you to premium for 2 weeks to fix the problem for you immediately while we continue to work on finding the source.

Stephen

[Martika14]

I have sent you an email. Even the zipped version is 2.5 MB, so I hope it's not rejected along the way.

[Martika14]

(Oh, if it makes any difference, browser is Firefox 136.0 [yes, yes, I know, I'm behind by at least one update, I'll get around to it one of these days].)

[admin]

Thank you Martika! I've forwarded the .HAR file to our ad manager and am keeping my fingers crossed we can now finally get this ad identified and removed. Really appreciate the help! I've bumped you up to premium (ad free) through March 29, 2027.

Cheers!
Stephen