Ads out of control

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  • miranda-8
    Member
    • Nov 2024
    • 9

    #1

    Ads out of control

    There's something that has been bothering me lately, just started happening today - the ads on the site have started automatically popping up into a new tab, it's very annoying and I don't know if I'm the only person or is this happening to everyone?
  • gavinl
    Member
    • Feb 2019
    • 35

    #2
    you can use an ad-blocking browser...Brave for instance

    Comment

    • admin
      Administrator
      • Apr 2007
      • 692

      #3
      Sorry about that miranda - we're having a weird issue with our ad management provider that is causing this to happen for some users. I've bumped you up to premium status (no ads) for 1 week free of charge to fix the problem for you immediately while we figure it out. In the meantime can you let me know what browser/operating system you're using?
      If you enjoy our puzzles, please consider upgrading to a premium account to remove all ads and help support us financially. Thanks for your support!

      Comment

      • miranda-8
        Member
        • Nov 2024
        • 9

        #4
        thanks a lot, admin! I use chrome on a Chromebook.

        Comment

        • brooklynwin
          Member
          • Apr 2022
          • 3

          #5
          Yes, I have the same experience. Sometimes it's an actual ad, but sometimes it's just a white screen with the URL ad.doubleclick.net. I'm also on a Chromebook by the way

          Comment

          • brooklynwin
            Member
            • Apr 2022
            • 3

            #6
            Oh- and the ads often pop up in groups, like two to four tabs of ads open at once and it gets annoying to close them all.

            Comment

            • Goldenpigg
              Member
              • Nov 2021
              • 2

              #7
              yo please admins these ads are annoying they keep popping up

              Comment

              • admin
                Administrator
                • Apr 2007
                • 692

                #8
                Thanks again everyone - just an update, our ad management company is actively investigating the issue as we speak and I'm hoping for an ETA on a fix soon. In the meantime keep posting here if you're experiencing problems with our ads and I will bump your account up to premium (ad free) for a week free of charge to fix the problem for you immediately. Apologies again, this has been hugely frustrating for all involved.

                Stephen
                If you enjoy our puzzles, please consider upgrading to a premium account to remove all ads and help support us financially. Thanks for your support!

                Comment

                • kb83
                  Member
                  • Mar 2014
                  • 73

                  #9
                  It's happening to me as well, and I am on Chrome

                  Comment

                  • SaikiRiri
                    Member
                    • Nov 2024
                    • 1

                    #10
                    Just happened to me as well and I'm also on a chromebook. Its been happening to me all day and its like 2 ads at a time.
                    I can barely play as the ads keep popping up
                    Last edited by SaikiRiri; 02-10-2025, 02:37 PM.

                    Comment

                    • tlee26
                      Member
                      • Dec 2024
                      • 1

                      #11
                      Same here. It's becoming intolerable. Thought I had malware on my PC lol.
                      Last edited by tlee26; 02-10-2025, 04:44 PM.

                      Comment

                      • admin
                        Administrator
                        • Apr 2007
                        • 692

                        #12
                        Apologies again everyone. Our ad management company says they believe they've found the culprit and they are in the process of removing them from our network. In the meantime I'm continuing to upgrade anyone who has this problem to premium (ad free) for 1 week to fix the problem for you immediately.
                        If you enjoy our puzzles, please consider upgrading to a premium account to remove all ads and help support us financially. Thanks for your support!

                        Comment

                        • Tammy (CK)
                          Member
                          • Oct 2023
                          • 3

                          #13
                          Hi, whenever I start a puzzle it takes some seconds before I can start typing due to ads. Ads popping up in a new window have been happening as well.
                          I have tried Safari and Chrome on different computers and it's still laggy. Thank you!

                          Comment

                          • watermelondestroyer
                            Member
                            • Nov 2023
                            • 12

                            #14
                            I've also noticed the ads being bad, at times I'll have a car ad cover the entire bottom of my screen. Hope this gets fixed soon! Edit: I just played a few puzzles and it doesn't seem to be as bad as it was before. : )
                            Last edited by watermelondestroyer; 02-14-2025, 05:24 PM.

                            Comment

                            • taaa44
                              Member
                              • Jan 2025
                              • 1

                              #15
                              Thank you so much for helping out with this issue

                              Comment

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