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unplayable because of the ad for san jose airport

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  • unplayable because of the ad for san jose airport

    the ad takes over my screen completely. i have to reload. and lose many of the answers ive already entered. then the ad takes over again within a few minutes

  • #2
    Sorry about that! Could you possibly post a screenshot of the ad in question (or email to puzzlebaron@gmail.com) so I can submit a ticket to our ad management company to have it removed?
    If you enjoy our puzzles, please consider upgrading to a premium account to remove all ads and help support us financially. Thanks for your support!

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    • #3
      Sure find the new ads at the bottom annoying. The same ad pops up after I do a few letters. I'm about to quit doing acrostics, which until now has been my favorite game.

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      • #4
        Thanks for reporting this - I've not been able to replicate it myself yet. What browser and OS are you using?

        If you are able to post a screenshot of the ad in question (or email to puzzlebaron@gmail.com) I will submit a ticket to our ad management company to have it removed.​
        If you enjoy our puzzles, please consider upgrading to a premium account to remove all ads and help support us financially. Thanks for your support!

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        • #5
          Ah, I have been able to reproduce this issue now in Google Chrome - no need for a screenshot. I've submitted an urgent takedown request to our ad management company and will post here when the issue appears to be resolved. Thanks again!
          If you enjoy our puzzles, please consider upgrading to a premium account to remove all ads and help support us financially. Thanks for your support!

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          • #6
            Our ad management company has told us this ad campaign has been removed from our rotation. So far I have not seen it happen again as of around 3:45pm Eastern time, but if you continue to have this issue after that time please let me know.

            UPDATE: Scratch that, I've seen the ad still loading on a few browsers just now. Following up with our ad manager now.
            If you enjoy our puzzles, please consider upgrading to a premium account to remove all ads and help support us financially. Thanks for your support!

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            • #7
              Unplayable because of new pop-up ads.
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