advertising is covering part of the puzzle board

[Ripster]

Glad to know I'm not the only one experiencing this. I hope it's fixed soon!

[shercoolcat]

This is driving me nuts. I really hope this gets resolved soon.

[admin]

Just an update - our ad management company has escalated our complaint and I hope to have resolution soon. In the meantime I've bumped everyone who's posted to this thread to premium (ad free) status free of charge for 1 week to fix the problem for you immediately. Thanks again for bringing this to my attention.

[the cryptogram keeper]

Wow, thanks!

[zipperzee]

are they forcing us to go Ad free? I could tolerate the puzzle jumping around, but now with blocking the view of a third of the letters it is impossible to continue playing.
Maybe it is time for me to give up this puzzle.

[Arabesque]

Thank you for the bump up!

[Chrisser]

I posted on this yesterday, on a different thread, I think. I'd appreciate a week without ads until it's fixed. Thanks.

[ronasid]

Thank you this has been really annoying glad someone brought it up

[pigletta]

Just an update - our ad management company has escalated our complaint and I hope to have resolution soon. In the meantime I've bumped everyone who's posted to this thread to premium (ad free) status free of charge for 1 week to fix the problem for you immediately. Thanks again for bringing this to my attention.

Thank you for taking care of this. I'm having this issue too.

[admin]

Hi pigletta - can you post a screenshot of what you're seeing? As best as I can tell the previous problem should now be resolved (as of 4 days ago). If you're seeing a different problem ad a screenshot will help me figure out what's happening for you.

[luvnpower]

Yeah, depressing, I hate having to quit the site but will have to if they don't fix this.

[carbonsa]

It has been happening to me as well. It isn't always the same ad - it's different every time. Here's a screenshot as an example:
image.png

[admin]

Thank you for the screenshot carbonsa! Extremely helpful, and I've been able to isolate the ad code now via HAR file and have submitted an urgent ticket to our ad management company to get it removed. As a thank you for posting your screenshot I've upped you to premium (ad free) for 1 month, free of charge. That should fix all issues for you right away as long as you remain logged into this account.

[Arabesque]

Phooey - after a few days of no problems, today the problem is back. Screenshot from May 5:

Screenshot 2025-05-05 at 9.22.43 AM.png Screenshot 2025-05-05 at 9.22.43 AM.png Screenshot 2025-05-05 at 9.22.43 AM.png

[admin]

Thanks Arabesque - I've bumped you back up to premium to fix the problem for you immediately while I investigate. In the meantime can you let me know what browser and operating system you're using?