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  • Technical problems

    Puzzle resets itself and wipes out progress. Does anyone else have this problem? Any solutions?

  • #2
    I’ve been having the same problem. Don’t know the solution. But it’s very annoying. Sorry for your issue. I’m sort of glad that it’s not just me or my iPad.

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    • #3
      Same here, sometimes I can’t enter anything for a bit.

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      • #4
        This sometimes happens if an ad is trying to load which requires more memory than a person's system can currently allocate. If you notice this issue happening when a particular ad is displaying on your screen, please post a screenshot here or email it to me at puzzlebaron@gmail.com and I will work to get that ad removed.
        If you enjoy our puzzles, please consider upgrading to a premium account to remove all ads and help support us financially. Thanks for your support!

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        • #5
          Thank you admin.

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          • #6
            It just happened again. I was at least 90% finished too ! It was the same Allegra ad as I emailed to you.

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            • #7
              Thank you Natsun - I have put in a request to have the Allegra ads removed. Will bump you up to premium status (ad free) free of charge for a week to get rid of the issue immediately.
              If you enjoy our puzzles, please consider upgrading to a premium account to remove all ads and help support us financially. Thanks for your support!

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              • #8
                Thank you!

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                • #9
                  I have only been doing this a few days but it seems like if I do only shorter problems the game is not stalling. I’ll see if this continues.

                  I guess all the ads are just too much and make it almost impossible to complete longer puzzles. I understand the need for ads, but when they are so intrusive that you just have to quit playing , nobody is really benefiting. I love these puzzles, they are my favorite.

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                  • #10
                    I've been solving puzzles on this site for many years. Never had a problem as has been described here. Try turning off all the apps you have running in the background to free up available memory.

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                    • #11
                      Grandmacat - I've bumped you up to premium (ads free) for a week to see if this improves things for you. Please let me know.

                      I believe you are correct, though - our ad server appears to be overloading iPads in particular when the same page is open for an extremely long time. I've opened a ticket with them to investigate the issue and see if the memory load can be reduced.
                      If you enjoy our puzzles, please consider upgrading to a premium account to remove all ads and help support us financially. Thanks for your support!

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                      • #12
                        Wow thank you so much for your quick response. I have been shutting down all my open apps before playing.

                        I appreciate all the feedback and assistance.

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                        • #13
                          I just signed up for a subscription for a premium account. Without the ads playing has been easy and enjoyable.

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