Technical problems

[Grandmacat]

Puzzle resets itself and wipes out progress. Does anyone else have this problem? Any solutions?

[Natsun]

I’ve been having the same problem. Don’t know the solution. But it’s very annoying. Sorry for your issue. I’m sort of glad that it’s not just me or my iPad.

[Gammygamer]

Same here, sometimes I can’t enter anything for a bit.

[admin]

This sometimes happens if an ad is trying to load which requires more memory than a person's system can currently allocate. If you notice this issue happening when a particular ad is displaying on your screen, please post a screenshot here or email it to me at puzzlebaron@gmail.com and I will work to get that ad removed.

[Grandmacat]

Thank you admin.

[Natsun]

It just happened again. I was at least 90% finished too ! It was the same Allegra ad as I emailed to you.

[admin]

Thank you Natsun - I have put in a request to have the Allegra ads removed. Will bump you up to premium status (ad free) free of charge for a week to get rid of the issue immediately.

[Natsun]

Thank you!

[Grandmacat]

I have only been doing this a few days but it seems like if I do only shorter problems the game is not stalling. I’ll see if this continues.

I guess all the ads are just too much and make it almost impossible to complete longer puzzles. I understand the need for ads, but when they are so intrusive that you just have to quit playing , nobody is really benefiting. I love these puzzles, they are my favorite.

[waldo]

I've been solving puzzles on this site for many years. Never had a problem as has been described here. Try turning off all the apps you have running in the background to free up available memory.

[admin]

Grandmacat - I've bumped you up to premium (ads free) for a week to see if this improves things for you. Please let me know.

I believe you are correct, though - our ad server appears to be overloading iPads in particular when the same page is open for an extremely long time. I've opened a ticket with them to investigate the issue and see if the memory load can be reduced.

[Grandmacat]

Wow thank you so much for your quick response. I have been shutting down all my open apps before playing.

I appreciate all the feedback and assistance.

[Grandmacat]

I just signed up for a subscription for a premium account. Without the ads playing has been easy and enjoyable.